SHIPPING POLICY
On placing an order with us, you’ll receive an email notification acknowledging receipt of your order. Orders are generally sent within 3 to 4 business days after payment has been received. You will receive a dispatch email confirming same. A receipt is not included in your package, as you will have already received an email confirmation with this information.
DOMESTIC SHIPPING AND DELIVERY
Orders are sent by An Post standard post, and can take up to 2 /5 days to arrive. A tracking number and guaranteed delivery date is not included.
During busy times, like Christmas, Mother's Day etc, please remember there maybe a longer delivery time than normal.
Please look out for your postman or a "Something For You" card in case they attempt deliver while you're out. In this instance, you can collect your order from your local Delivery Office.
Please ensure you enter an accurate delivery address when ordering. Postage paid on any orders which are returned to us due to errors in your shipping address will be invoiced to you before the order can be re-shipped.
Local Collection/Drop off: If you're near to me, you are more than welcome to collect from my home in Dun Laoghaire, South County Dublin.
I have a contactless collection box around the side of the house.
INTERNATIONAL SHIPPING AND DELIVERY
Orders from anywhere outside of Ireland, Northern Ireland & The British Isles are processed through my Etsy shop (thanks Brexit) where VAT is added to the cart.
BUYING AS A GIFT? No problem, your order can be sent directly to the recipient and I can leave a personalised note in the package for you. Just input the details on the listing in the 'notes to seller' box. There is no charge for this.
LOST PARCELS
Parcels are considered officially lost after the following timescales:
Ireland & Northern Ireland - 14 days from being dispatched.
British Isles - 21 days from being dispatched.
Please contact me after these timescales. I will do my best to rectify this with you to replace or refund your order.
Also, please make sure your address details are correct at the time of ordering as inaccurate or incomplete information may result in your package either being posted back to us or delayed in transit. If package has to be posted again due to your error, the costs of this will be the customers responsibility.
DAMAGED PARCELS:
I want you to be happy with your purchase. If your parcel and it's contents arrives damaged please contact me within 5 working days of delivery.
I will require photos of the damaged packaging and product. This will help me to offer you a refund or replacement on your item(s) and also to assist me in claiming compensation from the postal service for the damage whilst the item(s) was in their care.
CUSTOM & PERSONALISED ORDERS
Custom and personalised orders are non-refundable or exchangeable once they have been purchased unless:
►they are lost or damaged in the post
►a mistake has been made by me with your order